What one buyer's experience with Dell tells us about customer service.
Loyal customers can be tough to find. So why do some companies run them off with crappy customer service? Often because the employees who care have no authority to fix problems, and those with the authority don't care. Today, let's hear the story of reader Boyd, his Dell XPS420, and the data corruption problems he had when running a disk array. Then let's hear how two other small service companies do much better support.
Boyd wanted a high powered desktop with RAID 0 (Redundant Array of Independent Disks). RAID 0 isn't really redundant, but it combines two drives into a single volume, spreading data across both physical drives which the user sees as one big drive.
Since two disks acting as one drive isn't typical on a desktop, Boyd carefully checked the Dell Web site to be sure the PC he wanted supported the feature. It did and he bought one. The Dell XPS420, with an Intel Quad Core Processor, starts at $799 and goes up depending on amount and type of memory, hard disk size and other details.
Continued
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