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PlumChoice offers help, WorldExtend improves connections.
As companies grow, problems never disappear but they do change. Very small companies need help in many areas during a time they can least afford regular onsite help. Larger companies have onsite help, but also have users in multiple locations, adding a new class of problems. PlumChoice wants to help the first group, and WorldExtend wants to help the second group.
PlumChoice offers several new twists on traditional online support help. First, all the 400 or so support technicians are based in the U.S., have various technical certifications, and are trained for three weeks. Training goes beyond the technical and into the human areas, so techs learn how to speak “non-geek” and avoid acronyms while helping customers.
Even better for consumers and small businesses, PlumChoice offers support on just about anything you can hook to your computer or network. Need help with digital cameras, smartphone synchronization, MP3 players, wireless network setup, or even training on Microsoft Office 2007? PlumChoice says they can help.
Continued
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