Enterprise IT managers expect to deploy more automation technologies and adopt best practice frameworks in an effort to better keep virtualization, service-oriented architecture and Web 2.0 technologies under control and operating efficiently, two recent surveys suggest.

"Effective IT management in today's complex data centers requires timely, accurate views of how servers, storage, networks, software and end-user systems are interacting," writes Mary Johnston Turner, senior market research analyst and primary author of the Enterprise Strategy Group (ESG) report "2008 IT Service & Infrastructure Management Survey." "Our research shows that it is virtually impossible to accomplish these objectives without help from IT management automation."

ESG surveyed 602 global IT decision makers to learn how data centers are transforming and how IT managers are keeping up with the change. More than three-quarters of the respondents said they expect virtualization to extensively or moderately impact their IT management requirements over the next 24 months, with SOA and Web 2.0 expected to have a "similar impact," according to ESG.

The research revealed that 36% of those polled considered "highly effective IT organizations" are deploying IT management workflow automation across multiple technology layers, such as servers, storage, applications and user devices. Six percent of those less effective organizations have currently invested in this type of IT management automation, ESG finds.

"ESG also found that IT service management best practices, such as ITIL -- as well as automated IT asset management tools and automated event monitoring, correlation and root-cause analysis tools -- contribute to highly effective IT environments," Turner writes.

Separately, management software maker CA sponsored an independent study that surveyed 300 CIOs worldwide to learn how they are using data center automation and what their plans are for the technology going forward. Sixty-five percent of those polled by CA said many of their data center tasks are automated, 31% of which are under centralized governance. On average, CIOs reported they are automating 48% of tasks in their data centers today and they plan to increase that number to 56% in the next 18 months. Initiatives such as server consolidation, virtualization, performance management and uptime and business continuity are driving the need for more automation, the survey shows.